You call or email. We schedule an on-site inspection, usually within a few days unless it’s an emergency—then we’re there faster. During the inspection, we’re looking at your entire flat roof system: membrane condition, drainage, flashing, penetrations, and any signs of underlying damage.
You get a photo-documented report. Not a vague estimate, but a breakdown of what’s wrong, what’s causing it, and what it’ll take to fix it. If it’s an insurance claim, we include the documentation your adjuster needs. If it’s a maintenance issue, we show you what happens if you wait versus if you act now.
Once you approve the scope, we schedule the work around your business hours. For commercial roof maintenance, that usually means early morning or weekends. For bigger jobs like TPO or PVC installation, we coordinate with your tenants and property schedule. Our crews have been with us for decades—they know how to work fast without cutting corners.
After completion, you get warranties from both the manufacturer and us, plus a maintenance schedule if you want one. Most of our Commerce clients do, because it’s cheaper than emergency repairs.