You call or submit a request. We schedule an on-site inspection where we actually get on the roof, check drainage, look for problem areas, and take photos. No guessing from the ground.
You get a detailed estimate that breaks down what needs to happen and why. If it’s an insurance claim, we walk you through what documentation you’ll need and handle the technical side with your adjuster. We’re not trying to upsell you on a full replacement if a restoration or repair will buy you another decade.
Once you approve, we schedule the work around your operations. For most commercial jobs, that means coordinating with tenants, working in phases if needed, and keeping disruption to a minimum. Our crews show up when they say they will, and they stay until the job’s done right.
During installation, we follow manufacturer specifications exactly. That’s how warranties stay valid and roofs last 20-plus years instead of needing repairs every few seasons. We document the process with photos, so you’ve got proof of what was done if you ever need it for insurance, resale, or your own records.
After completion, you get all your documentation, warranty information, and a walkthrough of what we did. If you want ongoing maintenance to catch small issues before they become expensive ones, we handle that too.