First, we schedule an on-site assessment. Not a quick glance from the parking lot—an actual roof inspection using drones and thermal imaging to identify problem areas you can’t see from the ground. We document current conditions, measure remaining lifespan, and identify code compliance issues before they become permit problems.
Then we walk you through what we found. No jargon, no upselling. Just a clear explanation of what’s failing, why it’s failing, and what your options are. If you’re dealing with an insurance claim, we provide the documentation carriers require—photos, measurements, material specs, and a scope of work that matches their expectations.
Once you approve the project, we handle permits, coordinate with your property management schedule, and assign a dedicated project manager who stays in contact throughout the job. Our crews show up when we say they will, complete the work without disrupting your tenants or operations more than necessary, and leave the site cleaner than we found it.
After installation, you receive a complete project binder with warranty information, maintenance recommendations, and photo documentation of the finished roof. If issues come up later—and with commercial roofs, something always comes up—you’re not calling a generic customer service line. You’re calling the same people who installed your roof.